— Policy
Quality Policy and Quality Objectives
Quality Policy
" Bafs Pipeline Transportation Limited is determined to continuously develop our Quality Management system aiming at providing a high quality service of fuel transportation by means of pipeline systems and fuel storage in order to achieve the customer satisfaction. "
The Meaning of Quality Policy
" Bafs Pipeline Transportation Limited is determined to continuously develop our Quality Management system "
means: that every manager and every staff member is aware of the importance of and determined to continuously improve our Quality Management system according to the ISO 9001: 2015 Standard throughout our Organization.
" Aiming at providing a high quality service of fuel transportation by means of pipeline systems and fuel storage "
means:
Bafs Pipeline Transportation Limited has set itself the target of operating a business providing a service of fuel transportation by means of pipeline systems and fuel storage by placing emphasis on a high quality of our service to meet our customers´ demands by avoiding any factors that might become the grounds for any complaints from our customers about our service.
" In order to achieve the customer satisfaction "
means:
that customer satisfaction is the first thing our Company uses as a basis for determining and improving the procedures of our Quality Service, which directly affects the providing of the service of fuel transportation by means of pipeline systems and fuel storage, so as to meet the needs of our customers based on our Quality Assurance in order to ensure customer satisfaction.
Quality Objectives
In order to ensure understanding of a commonly shared action plan for the Quality Management system of Bafs Pipeline Transportation Limited and other affiliated agencies, and also ensure consistency of the Quality Policy of our Company, Quality Objectives have been determined with intention to develop our Quality Objectives as follows:
- Our Company is determined to control the Key Performance Indicator (KPI), of all work procedures in order to achieve more than 90 percent of the target set per month.
- Our Company is determined to provide the service of fuel transportation by means of pipeline systems and fuel storage of a high quality by conducting the work procedures in such a manner so as to keep the number of complaints from customers at a level of zero complaints per month.
- Our Company places great emphasis on the satisfaction of customers using our service of fuel transportation by means of pipeline systems and fuel storage with our target of satisfied customers set at more than 80 percent for every quarter.